Nexus Entrance / Board index /Stopped at the door
Nexus addresses three doors, one platform behind them

Your account, balance and orders are the same through all three. Copy rather than retype, and check the signature once you are through.

Door A nexusb2l73qzjn4slhyfxa3jvpolw7fomiz5sgyyefnsdhikaqgborqd.onion
Door B nexusma2iegzo7atzwbrwxhcdopyri3vare2twibldnlc3txqjdeb5yd.onion
Door C nexusabcd6xxpjuftr7i3uohealsg64xtgwrmznkfh3o3rkcf3raxead.onion

An address that opens is not an address that is genuine. The check that settles it takes under a minute.

Nothing loads at all

The most reported problem and the one least often caused by what people assume.

What is actually failing

Reaching a hidden service is a chain of things that can each fail quietly, and every one of them produces the same blank result. Tor deliberately tells clients very little about why something failed, since detailed failure information is useful to attackers, so you cannot see which link broke.

CauseHow commonWhat fixes it
A dead or slow circuitVery commonA new circuit. Seconds, and it resolves a large share of these.
That one addressCommonAnother door. Flooding and descriptor problems are per address.
Descriptor publishingCommonNothing. It resolves on its own, usually within the hour.
Tor network conditionsOccasionalNothing. Affects every onion service at once.
The platformLeast commonNothing. Genuine and usually short.

In order

  1. New circuit. In Tor Browser this is in the site information panel.
  2. Try the other two doors from the list at the top of this page.
  3. Open an unrelated onion service. This splits network from platform.
  4. Stop and wait. Ten minutes, then an hour. Most incidents are over inside a couple of hours.
What not to doReloading repeatedly is the single most common way people make this worse. Under congestion every reload adds load and pushes you toward a rate limiter, which turns slow into refused.

How long before it means something

Hours mean nothing. An address unreachable for an afternoon is having an ordinary bad day and the overwhelming majority of these resolve on their own.

Days mean something. An address unreachable for a week while the others work normally has probably been retired, and the correct response is to delete it rather than keep trying. All three unreachable for days with nothing signed anywhere is the only shape that justifies real concern, and almost nobody waits long enough to distinguish it.

The dangerous version is an address that was dead for a long stretch and starts answering again. That is not a recovery. See the address for why nothing retired comes back under the same string.