Nexus Entrance / Board index /Stopped at the door
Nexus addresses three doors, one platform behind them

Your account, balance and orders are the same through all three. Copy rather than retype, and check the signature once you are through.

Door A nexusb2l73qzjn4slhyfxa3jvpolw7fomiz5sgyyefnsdhikaqgborqd.onion
Door B nexusma2iegzo7atzwbrwxhcdopyri3vare2twibldnlc3txqjdeb5yd.onion
Door C nexusabcd6xxpjuftr7i3uohealsg64xtgwrmznkfh3o3rkcf3raxead.onion

An address that opens is not an address that is genuine. The check that settles it takes under a minute.

A deposit has not appeared

The answer is almost always visible in your own wallet, before you contact anybody.

Expected timings

StageRoughly
Broadcast to first confirmationAbout two minutes
First confirmation to platform creditAbout ten minutes
Worth investigatingAfter twenty minutes
Worth contacting anyoneAfter an hour, with the transaction details ready
Wait firstFiling at minute eleven adds to a queue and speeds nothing up. Almost every deposit reported as missing is either unconfirmed, sent to a stale address, or simply not old enough yet.

Check these in your own wallet

  1. Is it confirmed, and how many times. Unconfirmed after a long wait usually means a fee set too low, which is an easy accident when entering one manually.
  2. Which address did it actually go to. Compare against the deposit page you have open now, not the one you remember.
  3. Was that address current. A subaddress from an old session left open in a tab is a common cause and it looks like nothing is wrong.
  4. Did the amount send in full. Fee handling occasionally surprises people who set it manually.

The one reaction that makes it worse

Sending a second deposit to fix the first. This turns one stuck transaction into two, does not accelerate anything, and leaves you explaining a more complicated situation than you started with. Whatever is happening to the first payment, a second one does not affect it.

Why a fresh address each time

Subaddresses exist so a wallet can separate incoming payments without linking them. A fresh one per deposit means two payments cannot be tied together by their destination, which is most of the point of using this currency at all. Reusing an old one defeats that and can credit the wrong place if it has been recycled on the platform side.

The mistake that costs more than a missing deposit

Sending directly from an exchange that knows who you are to a deposit address. The chain hop is private. The exchange record is not, and a withdrawal followed a few minutes later by a deposit of a matching amount does most of the work for anybody looking later.

This is where nearly all real world privacy is lost, and it is lost at the boundary rather than anywhere on the platform. The currency protects the transaction and does nothing about timing correlation at the edges. More on this in the money.